Refund & cancellation policy

Scope

This policy applies to paid application analytics engagements with softwareengineerzone (health checks, conversion path mapping, session quality reviews, and measurement office hours). It does not cover software licences, physical goods, or marketplace checkout—none of which we sell on this Site.

Eligibility

Refunds are considered when we cancel an engagement we cannot staff, when we materially fail to deliver the artefacts described in the accepted scope note, or when you cancel within the windows below before work has started. Informational prices on the Site are not invoices; only paid invoices and signed scopes govern refunds.

Timeframe to request

Submit refund requests within 14 days of the event giving rise to the claim (for example, our cancellation notice or the missed delivery date in the scope). Later requests may be refused unless required by mandatory law.

Full refunds

A full refund of fees paid for the affected engagement is available if: (1) we cancel before kickoff; (2) you cancel in writing at least 5 business days before the scheduled kickoff and no discovery work has begun; or (3) we agree in writing that we failed to deliver the core artefacts in the scope and cannot remediate within a reasonable period.

Partial refunds

If you cancel after kickoff, or after we have started inventory or device walkthroughs, we may refund the unused portion of fees after deducting time already worked at the rates implied by the scope, plus non-recoverable third-party costs we reasonably incurred with your approval. Measurement Office Hours billed monthly: unused future months in a prepaid block may be refunded; the current month is non-refundable once sessions have been held or reserved with your confirmation.

Non-refundable items

• Completed deliverables already handed over (taxonomies, checklists, written notes).
• Time spent on discovery, access setup, or live sessions that already occurred.
• Deposits marked non-refundable in the scope note once work has started.
• Third-party tool fees you purchase directly (we do not resell seats on this Site).

Deposits

Some engagements require a deposit to reserve calendar time. Deposits are credited toward the final invoice. If you no-show a scheduled kickoff without 2 business days’ notice, the deposit may be retained as a cancellation fee.

Cancellation & rescheduling

Either party may cancel in writing. You may reschedule a kickoff once without fee if you give at least 3 business days’ notice. Later or repeated reschedules may incur a scheduling fee stated in the scope or forfeit of deposit.

No-shows

If your team misses a booked session without notice, that session counts as delivered for office-hours allotments and is not refundable.

Work already started & materials

Once inventory, device testing, or drafting of artefacts has begun, fees for that progress are earned. Purchased materials (if any) procured specifically for your engagement with your approval are non-refundable once ordered.

Refund process & method

Email hello@softwareengineerzone.digital with your invoice number, engagement name, and reason. We confirm eligibility within 5 business days. Approved refunds are returned via the original payment method within 10–15 business days after approval. Bank processing times may add delay.

Exceptions

Mandatory consumer protections under Korean law, if applicable to your status, prevail over conflicting terms. Force majeure events may delay delivery; they do not automatically create a refund beyond unused prepaid future periods after we mutually close the engagement.

Contact

Refund requests: hello@softwareengineerzone.digital · +82-4-580-0541 · 287-2, Dongdaesindong 1(il)-ga, Seo-gu, Busan, Korea.